The extension adds a tab strip under the page title in the Intuit Mailchimp section. Three tabs in that strip carry your daily health check: the Dashboard for the story at a glance, the Queue Monitor for sync questions, and the Cron Monitor for the background jobs. When a sync question comes up, these are the first places to look.
Dashboard: your daily at-a-glance view
Go to Marketing → Intuit Mailchimp → Dashboard.
The Dashboard shows you a summary tile for each type of data the extension syncs (subscribers, customers, orders, products, carts). Each tile tells you how many records synced successfully, how many are waiting their turn, and whether anything hit an error. You also get a snapshot of your connected audience and a revenue figure from recovered carts.
An alerts band runs across the top of the page. When something needs your attention (a connection problem, a job that hasn’t run in a while), a notice appears there before it turns into a real issue.
The Dashboard reloads its numbers automatically. Glance at it when you start your day: green tiles and no alerts mean the extension is doing its job. You don’t need to dig deeper unless something looks off.
Queue Monitor: where sync questions get answered
Click the Queue Monitor tab in the same strip. This is the live view of everything on its way to Mailchimp: what is waiting, what just went through, and what needs another try, filterable by store view. When you wonder “did that order make it?”, this is the screen that knows. You will recognize the Boost and Backfill lanes from How syncing works moving in real time; that is all you need to read it.
Cron Monitor: the operator view
Open the Dashboard (Marketing → Intuit Mailchimp → Dashboard), then click the Cron Monitor tab in the strip below the page title.
The Cron Monitor opens with a System Status verdict at the top. When everything is running on schedule, it reads All systems operational. Each job below carries one of three states:
- Up to date: the job ran on schedule and is set for its next run.
- Behind: the job missed a cycle; it runs again on the next one.
- Failing: the job’s recent runs hit errors; the pointers below cover what to check.
Below that you’ll see summary cards: cron health, how many jobs completed their last run without errors, how many records are waiting to sync, and the average time the Mailchimp API is taking to respond.
The main section is the Cron Jobs list. Each row is one background job with its current status (green for up to date, amber for behind, red for failing), when it last ran, when it runs next, and a visual trail of its last 10 runs so you can spot a pattern at a glance.
Run now
Every job has a Run now button. Click it to trigger that job immediately, without waiting for the next scheduled run. This is handy after initial setup (confirm everything fires), after fixing a configuration problem, or any time you don’t want to wait a full minute for the next cycle.
A confirmation prompt appears before the job runs. While it’s in progress the button grays out, and the status badge updates to show it’s running.
Run now fires any single job on demand; the scheduled server cron does the everyday work. If the Cron Health card shows cron inactive, ask your hosting provider to confirm Magento’s cron is set up.
Reading an amber or red verdict
Start with the System Status verdict in the Cron Monitor. From there:
- Cron is inactive: ask your host to confirm the cron daemon is running.
- A job shows Behind: once cron is running again, it catches up on the next cycle.
- A job keeps failing: the connection page has the API key and reconnection steps, and Troubleshooting covers the most common causes.
The full toolbox
Sync questions never come down to guesswork; the extension ships a full menu of ways to look:
- Dashboard: the story at a glance, with the alerts band raising anything that needs you.
- Queue Monitor: everything on its way to Mailchimp, live.
- Entity Queue: the same queue, record by record, when one specific order or product is the question.
- Cron Monitor: the background jobs, their verdicts and their run history.
- API Log: the actual conversations with Mailchimp, ready for when support asks.
- Webhooks: what Mailchimp reported back to your store.
- Log files: optional detailed logging for your developer, one switch in the Advanced settings.
Most days the Dashboard glance is all you need; the rest is there the moment a question gets specific.
Questions along the way? Troubleshooting has the answers, and ebizmarts support is one email away.